Final responsibility lies with the client for checking spelling, layout and colours. Once approval has been given, we will not be liable for any errors or inaccuracies subsequently discovered in this artwork. Acceptance of this artwork constitutes acknowledgement of the above.
Product Colours and Accuracy
Due to Manufacturing process, product and print colours may vary slightly from each batch and pre-production sample. Colour matching accuracy is +/- 10%, and any variations within this specified range will not be grounds for a discount or refund.
Retention of Title
Title to the goods passes upon receipt of cleared funds.
Due to the manufacturing process, 2% below quantity ordered is acceptable as shipment being complete & will be billed accordingly.
Freight is charged at cost based on our courier's scheduled rates. Our responsibility is to dispatch goods on time. We are not responsible for goods delayed, or lost, by common carriers, Customs hold up, or by 'acts of God'.
Lead time is from confirmation of artwork approval. Lead time refers to dispatch, final delivery
time will depend on location and type of courier used.
All orders will be shipped using our account and billed with your order at published rates for that carrier. If you prefer to use your own account, we can accommodate you. Please provide us with the carrier name and your account number.
Cancellation of Order
It is agreed we will supply your product in the specified time. If you cancel after an Order Confirmation has been signed, and the order is finalised, cancellation fees may apply. Potential costs involved are artwork fees, set-up costs, restocking fee or full payment of job if items have already been ordered, are in production, decorated, or in transit.
If the order is cancelled by us, due to not having the item in stock, or we don’t ship by the promised date specified on the order confirmation form, you will not be responsible for cancellation fees.
Items not being in stock, refers to at the time of ordering, us being unable to supply a good. It does not refer to orders that are currently in transit to their destination.
Delay of Shipment
A delay of more than 24 hours in approving artwork once received may impact on shipping date. Also delay in payment may impact on shipping date. We reserve the right to alter ship date if any of the above occurs.
Logos and trademarks
All Logos shown are for illustrative purposes only. No attempts has been made to infringe on copyrights and trademarks. The logos do not imply endorsement by the owners of the artwork/design/trademark, that such items were ever produced, or that the owners expressly authorised any items with these specific logos.
Order fulfillment is dependent on stock availability, and delivery timeframe, of the factories which we work with. Please confirm availability with us before placing your order.
Claims or Returns
In the unlikely event of a claim, only written claims will be accepted and must be made within 14 days of receiving the goods. Claims or returns will only be accepted where there is a fault in the product supplied or an error in the printing. Faulty goods must be returned for inspection. A refund or replacement of stock will be issued at our discretion once the goods have been checked.